Failure in communication and poor services

The communication at MM Wentzel is very bad.We had an agreement of R2000 and find out that they debit R2 300 from my bank.When l called before the deduction date the lady l spoke to said that she was going to send an email and report it. I never got any update about it and R2 300 was deducted and when l ask what the R300 was for l was told it a Tax fee.

When l told them l was not informed of a Tax Fee l got no reply. I don’t even got feedback from them about anything at all.I’ve seen them a message on WhatsApp that l want to cancel my agreement with them and also send them an email too.Yolanda rep**** on WhatsApp “ Good day, I will cancel you then send you the cancelation form ma'am” and that have not happened at all.

When l ask on her on WhatsApp if l will be refunded there was no reply.Today l received a call from a lady from MM Wentzel asking me if l need debit counseling and that they can help me. I told her how can same company ask me that when l’m already with them.

I feel like l don’t trust them and need them to cancel my agreement with them.When calling them they don’t answer their phones at all.