1 reviews | Active since Jun 2024
De*****ed
I had a subscription with MM Wentzel joined in April as i got a call from them the agreement was for them to start deducting money for their services by the end of June, on the 13 of May i called then to cancel and withdraw from the subscription as i am currently financially overstretched and i would call again when everything is better on my side financially, they sent me a cancellation document to sign immediately but to my surprise on the 25th of May when i got paid an amount of R3000 was deducted from my account by this company, i called on the 2th May the Monday to ask them to rectify this and refund the money back into my account, i have been calling from that day to date no money into my account, all i am getting from the calls i am making is that the refund is not approved by the manager the same manager who has insulted me several times on the phone and being rude all the time when i told her that i need the money to pay for my child's school fees as he was put out of school because of non payment and its examination time he. i have also been told that the refund has been processed and i should wait 3 days before it clears into my account, the current state if this is that they are no longer answering my calls, emails and i have been blocked from their WhatsApp number i was initially communicating with.
Dear Lungile
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused. We take customer concerns very seriously and are committed to resolving this issue promptly.
Upon reviewing your account, we understand your request to cancel the subscription, which was initiated on May 13th. We acknowledge that despite your cancellation request, a deduction of R3000 was made on May 25th. We sincerely apologize for this oversight and any distress it may have caused.
Regarding the refund, we acknowledge that there have been delays in processing it. We are actively working to rectify this situation and ensure that the refund is processed as soon as possible. Please be assured that we are escalating this matter internally to expedite the refund process.
Regarding the conduct of your portfolio manager during your interactions, we deeply regret any unpleasant experience you may have had. We hold ourselves to high standards of customer service, and such behavior is not reflective of our values. We will address this matter internally to ensure that it does not happen again.
We understand the urgency of your situation, particularly with your child's school fees, and we are doing everything in our power to expedite the refund process. We appreciate your patience and understanding in this matter.
Please rest assured that we are committed to resolving this issue swiftly. Should you have any further questions or concerns, please do not hesitate to contact me directly on Whatsapp no ***.. We remain at your service and will keep you updated on the progress of your refund.
Yours sincerely,
Lynette Customer Services ManagerMM Wentzel
Dear Lungile
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused. We take customer concerns very seriously and are committed to resolving this issue promptly.
Upon reviewing your account, we understand your request to cancel the subscription, which was initiated on May 13th. We acknowledge that despite your cancellation request, a deduction of R3000 was made on May 25th. We sincerely apologize for this oversight and any distress it may have caused.
Regarding the refund, we acknowledge that there have been delays in processing it. We are actively working to rectify this situation and ensure that the refund is processed as soon as possible. Please be assured that we are escalating this matter internally to expedite the refund process.
Regarding the conduct of your portfolio manager during your interactions, we deeply regret any unpleasant experience you may have had. We hold ourselves to high standards of customer service, and such behavior is not reflective of our values. We will address this matter internally to ensure that it does not happen again.
We understand the urgency of your situation, particularly with your child's school fees, and we are doing everything in our power to expedite the refund process. We appreciate your patience and understanding in this matter.
Please rest assured that we are committed to resolving this issue swiftly. Should you have any further questions or concerns, please do not hesitate to contact me directly on Whatsapp no ***.. We remain at your service and will keep you updated on the progress of your refund.
Yours sincerely,
Lynette Customer Services ManagerMM Wentzel