bad service

In 2022 I was under debt review and wanted to be removed from it,I called in at MM Wentzel, spoke to a guy called Danwil,we finalised everything and I was told that I will be contacted as soon as payment is received. A debit order of R3540 went through and a week passed but I never got helped and when I called to request my money back I was told I will never get my money back, they dont do refunds