Terrible Service from MM All Eletronics

My TV sustained lightening damage during the December period. On 08 Jan 2017 following my holiday, I visited the Samsung customer care centre in Rivonia and I was referred to MM Electronics in the same building. I explained my issue to them and was charged a R200 assessment fee which I duly paid on the day. The following day I timely received a quote via email of R2400 which I was advised to pay 50% as a matter of policy, I paid R1200 on 10 Jan 2017 and also sent the proof of payment.

At the beginning of this week, I tried calling to enquire on the status of my device and after many attempts got through to the agent and she advised me that she could not track my job and so she forwarded me to another team and from there on I was dropped off and I have not been able to go through to them.

Since then, I have been trying to call the MM All Electronics team on the status of my device and I was put on hold and for some strange reason the phone automatically hangs up following what they consider too many attempts at getting through to an agent. Any subsequent calls never go through.

I am usually a very patient customer given that we all have busy schedules but this service is is undoubtedly unprofessional, disgusting. unbearable, disrespectful and not within the spirit of being customer centric organisation to say the least.

I am huge Samsung fan as I buy everything from a fridge to a phone from Samsung. Following this appalling service from this repair centre I am certainly going to think twice before buying a Samsung device.

I still await the status of my device...

Regards, A disgruntled customer