Service Order no: ***, Repair that took a month with no communication

<p>I have handed in my phone for repair. I paid the assessment fee of R200. I called the repair shop several times and they will put me through to the technician and the line will cut off all the time. I emailed the repair centre and the manager Melanie directly with no help. After I called Melanie the manager, she told me that they have upgraded the software and its R345 that I should pay. My phone is in for a LCD screen repair and not for software upgrade. No quotation and no communication whatsoever. She promisssed to investigate the matter and revert to me still nothing to date. This is totally not acceptable. Please assist in resolving this matter.</p>