Samsung repairs- Morning Side, Sandton bad service, phone still not working

Hello

I need this matter resolved, i booked a phone in at MM All Electronics only for the same matter to persist within less than a month, i was charged R1,600 to fix the phone of which i paid in fully trusting that they are specialists who will resolve the matter.

On the 17th of August i was admitted into hospital the battery died as i couldn't charge the phone, upon my return after being discharged from hospital the phone would not go on- SAME PROBLEM I BOOKED THE PHONE IN FOR.

As i am recovering i am unable to drive all the way from Benoni to Sandton so i sent someone to go report the matter only to be insulted the manager who said i tampered with the phone when MM Electronics was the only place i went to fix the phone, the person i sent was kicked out without the manager even asking for proof of payment and history of the repair.

I have everything documented on email together with proof of payment of how the phone was booked at Samsung, Morning Side, Sandton to be repaired.

I am beyond appalled at the manner in which the manager treated this case, I WANT MY REFUND BACK as now i am sitting with a phone that still doesn't work, yet i was told it still is under warranty and i PAID IN FULL!