Samsung / MM ALL Electronics

I contacted Samsung in regards to my fridge/freezer not working. They referred me to MM All Electronics for repairs. I contacted MM All and spoke to a gentleman by the name if Ismail. He said he didn't deal with this and then referred me on to Londy. After Londy have me a mouthful about Ismail passing the call on, she eventually took down my details and said that she would sent me an invoice to pay for the call out fee before they would send someone out. That was on the Monday. I called everyday after that for 5 days to enquire about the invoice and why there was such a delay in sending it. She was rude and continuously blamed someone else and fought with staff while i was on the line. I have never had such shocking service and am so dissapointed that a great brand like SAMSUNG can refer the clients to this company. This was not the 1st time i had dealt with MM All and have nothing but shocking service. I love the samsung brand but will think very carefully about buying another product of theirs, purely because of their repairs company.