Samsung MM All electricronics terrible customer service

I took my samsung Galaxy watch 5 purchased 19/3/2023 in for repairs on the 25/11/2023 for overheating and battery draining. I followed up regarding repair progress in the 29th. They told me that they waiting for parts. I collected my watch on the 30/11/2023 as I got a message stating device ready for collection. When I collected my device it was switched off. I turned it back onn and I saw the battery power was on like 22%. Anyway i took device home and was checking if all in order and message for overheating popped up again. I called them back and enquired as to what they had done in terms of repairs as the fault still appeared. I spoke to Patric Dunne who claims to be the manager. He said that I need to bring watch back. Unfortunately I live very far to be driving up and down to the store for a fault from their side. He says he will escalate to see if they can replace the watch. I am really frustrated. He is not willing to arrange for collection or anything as I cannot drive to and from the store always. It's very far from where I stay.