SAMSUNG Failure

<p>In July 2016, i took my convection oven to get fixed at MM electronics, it was returned a few days later only to still not be functional. I was assumed that thier compentant Samsung approved technicians were able to fix it and the problems were minor. </p> <p> </p> <p>In Spetmebr 2016, i had finally had time to return it back to MM Electronics for as the oven would not work for longer then 10 minutes at a time. Once again i was assured it would be fixed. I had paid for both my visits and assessments done on the oven. Day light ******* from Samsung as no one was delivering any technical assistance. </p> <p> </p> <p>In December 2016, i once again returned the oven, with the same problem and to date i have had to run after the cutomer agent for feedback with her, Sheila, not returning my calls and not having the slightest clue of what was going on in the technical deparment. She advised it was ready for collecting and fixed and when i insisted she checks on it she realised she didnt ask the tehcnician whether this was actually the case! I have spent to what has accumulated to hours over the last few weeks trying to get feedback from them! </p> <p> </p> <p>To date, 3 weeks later i am still without answers and having constantly to chase up on staff at MM Electonics for feedback. No one wants to take any responsibility for the incovenience caused by these incompenant technicians who cant provide any feedback.</p> <p> </p> <p>This experiance has left such a sour taste with me regarding Samsung products and thier after sales services! it is extrely disappointing that Samsung endorses such practices and incompetancies.</p>