Samsung Dumb Centre

<p>All thes people know how to do is reset the device and them make excuses, blame other apps, and dodge calls. I took my phone in twice and they just reset my device I've explained that I have already tried that numerous times but it keeps freezing, lagging, and rebooting randomly on it's own to a point where the phone is not usable. It went in for the 2nd time today and they did the same expecting different results. now they blamed my apps so I haven't installed anything and it's still unusable.</p> <p> </p> <p>On top of that, forget 1 hour service, the whole dqay and zero communication, not even returning my calls throughout the afternoon. According to the technician my 6.0.1 OS is not Marshmallow but the "Vodacom software" so it's fine for them to load 5.0.1 and make me download gigs of updates each time they reselt it. Backup and transfer of data, never heard of it in that place, they let you know you will probably lose everything.</p> <p> </p> <p>Samsung needs new aftersales providers or customers need to get iPhones.</p>