Poor Service

Disappointing service, took my samsung tv for repairs and twice received email correspondence for collection only to be told the TV is still not sorted out when I arrived to receive it. It appears that no one responds to email or telephone enquires i. Staff were not apologetic upon the massive inconvenience and delays caused. The service agent who initially made the assessment and indicated the lead time for resolution did not want to speak to me upon my enquiry as to why I was told to come and collect the tv when it was not ready the first time,I felt disrespected and was liaising with other customers who experienced the same poor customer service