Poor Communication / Customer Service

I have a simple request - to have someone repair my Samsung TV. I have been trying for almost a week to get a commitment out of these people. The phone is often engaged or just rings, my repeated e-mails are ignored, my messages to management are not returned. The only reaction I have had so far was a request to pay the call-out fee in advance, which I did immediately. Nothing since. <br> <br> I asked very nicely for this to be treated as urgent since I had a back operation and am lying flat on my back 16 hours a day without a working TV to distract me. I would hate to know how non-urgent requests are handled.<br> <br> To think this is an authorized Samsung repair company!