Poor

Problem Samsung fridge needed repair Day 1. The telephone answering machine said "There is no one here to take your call". Called later in the day, the answering machine provided a what's app & email to communicate with MM. Following a what's app message to them, I got a call. I was told that I would receive service the next day and that I would receive a quote for payment. The email did not contain a quote! Day 2. I was second in line on the phone for 30m with phone saying I was "no 2 in line". Dropped the call. Tried again later and got through. A discussion resulted in a second email quote. Again no quote attached. Was told system did not work well. I was sent banking details by what's app that could not be read. Called again and an hour long call resulted in being given bailing details over the phone. Was told that the call out would not take place today as promised. Tried to speak to Lisel the manager and was refused "she was in a meeting". I got a call from an assistant (during a meeting) who promised to call back. I am still waiting. I saw the write up. Decided to use another service provider. I called in Inyathi *** at 12 today (recommended by Samsung) and they promised to come around this afternoon. After all this Nina owner of MM called me. We discussed her problems.