MM All Electronics Mishap

I am thoroughly disappointed in the unprofessional manner in which this company has handled my problem. I sent my washing machine in for warranty repairs and diagnostics through Samsung, who handled everything exceptionally well. The machine wasn’t pumping in water correctly and the motor was making a noise. MM All Electronics collected the machine and returned it in a timeous manner. However. This is where the good news ends. They found a foreign object in the barrel which was paid for to repair. And everything seemed fine. However the machine made a horrible rattling sound, the water still isn’t filling correctly, and as of a week ago the machine essentially shook itself apart. I called into Samsung to say that I need the guys to come take a look at the machine again because the piece that broke off could only have been touched by the workshop. To which Samsung did an investigation and came back to me saying that MM All Electronics has basically said that they refuse to deal with the machine and that it’s not their problem. So I ask for the details for the workshop and try to call them. No answer. Ask for a callback. Nothing has come of that yet. Getting fed up with waiting for people to contact me, I opened the machine up to discover that only one ***** out of 4 had been put back to secure the trim piece that broke off. The other *****s were missing, and now on top of that, the water isn’t filling correctly again and I can’t even do a half load in a 17kg top loader without it banging the sides, and no effort to shift the weight has made any difference.

I honestly feel like they took my money and did nothing about the other concerns I had originally, only fixing that which they made money on. And not even that was done correctly.

I am disgusted that this level of service even exists.