MM All Electronics are **********

We asked MM All Electronics for assistance with our fridge in December 2022. After many attempts to get assistance they finally sent through a technician to come to the house. The technician then quoted us a part for the fridge that would cost something like R2000 for them to install excluding the labour. We were able to purchase the part at Hirsch’s for R200 and requested that the technician come through to install it. Since then MM All Electronics has not been willing to assist us. The asked us to provide proof that the part had been purchased from an accredited SAMSUNG parts dealer and indeed confirmed that Hirsch’s is. I guess they are unhappy that we bought our own part and they were unable to rip us off with their overpriced one. When we contact their WhatsApp line they do not respond and on the one occasion that I managed to get through to their call Centre after being on hold for 20 minutes I was told by a very rude cell Centre agent that someone would phone me back. To this day we are still waiting for a call back. When I try to phone their call Centre I wait in the queue (being told by their automated service that I am number 1 in the queue) only for the call to be dropped after 15 minutes. It’s like they have intentionally blocked my number or something. If SAMSUNG is authorizing these guys as their number one customer service provider then surely SAMSUNG should care that they are doing customers a disservice? Or maybe you don’t….??? Either way consumers, do yourselves a favor, save your money and stay clear of MM All Electronics. They are rude, provide a poor service and are not customer oriented. Even a 1-star rating is too high….