Inefficient and useless - Samsung Service agent

1 star is still a good rating. If I could score them less it would be in the negative.

I logged my service call with Samsung Service Call Centre 3 weeks ago for a tumble dryer that kept tripping the main power. Sadly to say, my machine is still not fixed.

MM All Electronic did not know even know that a service all was logged. They were first alerted to it by me, when I called the following day asking for the call out invoice, as no work is done before an initial call out fee is paid. I received that invoice later that day and paid immediately. A technician was scheduled to come 2 days later as they were fully booked. I got a call on the day the technician was to come only to be told that there were no technicians available and the call out was rescheduled for that Friday. I asked that the technician please be there between 12:00 and 15:00 as this is when there will be someone at home. By 13:303 there was no news from MM All. When I called numerous times after being on hold for almost 10 minutes, I was told that the technician re-routed his calls as my area was due for loadshedding at the time I requested. I responded saying that I have a solar solution and that loadshedding would not affect the assessment. The technician only arrived at 16:30 on a Friday afternoon and was extremely rude towards me. He was unprepared and did not know what the fault was on the machine. When I told him that the machine kept tripping the main power he told that the wiring in my house was faulty and he was not going to waste his time on something he cannot fix. On my assistance, he assessed the machine and by-passed some electrical wiring in them machine and left. Later that evening, I tested the machine and realized that it was not heating at all. I called them again on Monday morning as no-one answers the phone over the weekend. They told me that they will send me another call out fee invoice as this was a new fault. I argued and said that I would not as the technician did not bother to check if the machine worked as it should and that they needed to send out another technician. After negotiating with a Manager, the call out fee was waived. Unfortunately the technician was scheduled to come out 2 days later but even there were delays. Once again the same technician said he could only be in my area that Thursday afternoon after 17:00. I promptly called Liezel the manager at MM All and again after negotiating, she was able to arrange for another technician to come out immediately. An hour later the technician was here and assessed the machine thoroughly. He even took pictures and videos of the faults and said that he would report this to the Samsung Call centre. Today, Tuesday 23 May 2023,I called for feedback and was told that parts were ordered and that the technician would complete that repairs when the parts arrive. I enquired how they could do that as I did not receive a repair estimate or give approval for the repair. I argued the point that if the repair cost was higher that buying a new machine how could they warrant the repair. It's almost like they force you into payment.

For your sanity, stay away from MM All Electronics