Horrific Service - Tries to get out of warranty repair – no feedback – 3.5 week delay to repair a screen - DO'T book your phone in

I took my phone for a warranty screen repair on 20 March 2018. A week later I received an invoice of almost R3 000 to repair front and back screen that was supposed to be repaired under warranty. I contacted them and explained that my phone was still under warranty, they told me I had to get written confirmation from Samsung (I mean, they had the proof of purchase with them). They came with the first attempt to dodge the warranty and said that I handed in an iphone proof of purchase. After numerous attempt in phoning and my emails being ignored, I eventually got hold of someone, I explained to them that I don’t own a iPhone and why would anyone book their iPhone in at a Samsung shop? They then later came with second attempt that my phone was out of warranty as I booked it in a day before the warranty expired. After phoning about 2-3 times a day, I only got my phone back on 16 April. This blatant attempt to get out of warranty repair caused a just MORE THAN 3 WEEKS DELAY in just repairing a screen and leaving me without a phone. I cant believe that this is the level of service Samsung supplies to their loyal customer. I will be moving all my staff’s cell phones to iphone and this is 100% due to the horrific service received from MM All Electronics