Extremely bad service !!

Samsung appointed MM All to repair a broken pipe of my dishwasher. The call was logged on 20 October 2021 I had to pay R 870 for their technician to come and take a photo after I have explained the exact nature of the problem. That is where all went quiet. Their response was that the part required is not available anymore. The call was closed nearly a month later. I phoned another repair company and two days later they were able to manufacture the pipe needed and repaired my dishwasher.

I tried to get a refund or partial refund from them, but they refused. Thus I had to pay R 870 for a technician to take a photo.

DO NOT USE THIS COMPANY !!