****** Ridiculous!

I am SOOO not happy with the service received from you guys. I brought in my Note 8 for repairs last week Monday. We have been requesting for a quote since Tuesday. It's either they send to the wrong email address or just dont bother responding to our request. Then you say you provide customer service. Not sure if this is done to only us, or is this how you treat all customers? Every time we call, we get transferred somewhere else and our calls just get cut. Today we ask for a quote AGAIN for the 50th time, and guess what, same dam excuse! My phone has not even been fixed or TOUCHED, but yet we paid R200 for the open to be inspected or whatever reason was given. We have just been told that the phone cannot be fixed until we give a go ahead. Like... what the hell? We have been asking for the quote for AGES! I dont know what you call this service, but it's disgusting!