Avoid using them at all cost!

If I could give MM All electronics a 0 star rating I would. Truly appalling service from the call centre through to the technicians. One can never get through on their phone system - you automatically get a call back option. They sometimes, but not always call back. They have been to fix the same, recurring problem with my fridge over 5 times in the past year. Each technician has a new solution for the problem which has meant replacing every component available. After having escalated it at Samsung directly, they offer some sort of depreciation valuation in order to replace the obviously faulty appliance. However, in order to do that the technician MUST come and deem the appliance unfixable. Since a new technician comes each time (and I have asked for the same technician to come, by name, and been told that they cannot arrange that - whoever is free on that day will come), I cannot get anyone to admit defeat and that there is nothing more to be fixed or replaced. I have also asked Samsung to send another technician, NOT from MM All Electronics, to come and see the fridge but they do not work with anyone else in my area, so they say they cannot. I am at my wits end, as you may be able to hear, and just want a fridge that works properly. Ours is only 5 years old and is a top of the line double fridge/freezer.