Appalling service from Samsung service centre

This is too long to write out here but if you go there expect to wait 45 mins while they manually fill in forms by hand (no one has heard of a bar code scanner there), then capture all that onto a computer, then you will wait 3 days for a quote, then you will pay for the repair and send proof of that to them, then they will take over a week and not get back to you, then you call and go to collect your repaired goods, then they say they have no proof of the payment and the finance lady is off sick so no one can check for the payment, so then they will discuss this for another 20 mins, then you will need to log onto a computer to access your internet banking so you can resend them the proof of payment, then they will manually capture all this, then as you're about to leave you will have to sign little black book, and you eventually get back into your car 45 mins later. And everyone around you is having exactly the same complaint about their lack of service. So please if you don't mind all of the above please go to MM All Electronics. If you don't then rather drive a few km more and use another authorised Samsung repair centre. And Samsung you should be asking some serious questions of how you allow this company to represent your brand