All Electronics disappointing Samsung support

On the 14th October 2024 I purchase a Samsung 65" LS03D 4K QLED Smart Lifestyle Frame TV through Takealot - Invoice **********50. After setting the TV up I was encountering a problem with backlight bleeding. Following a google search I ran multiple diagnosis and tried countless settings as this was shown to be a know, albeit uncommon, fault with this Samsung TV.

After several months with no change in the picture problem I attempted to contact Takealot support. Following several weeks of back and forth they advised that I need to log the claim with Samsun directly which I did through their online form on the 1st January 2025, 78 days following my purchase.

I received a reply stating the support centre were closed until 4th January 2025 but that I would be contacted once they were open.

Following several months of radio silence from Samsung I finally got confirmation that All Electronics would inspect the unit. This took place early in May. The support centre from All Electronics then sent a whatsapp on the 13th May stating: "Your exchange is being processed".

Following numerous emails, calls and whatsapp messages back and forth, I have now received an email from Samsung South Africa taunting me and saying they refuse to replace the TV (despite confirming the opposite in writing) and saying I should take the matter up with the Consumer Protection Council and the Consumer Goods & Services Ombudsman. This after I've established it's a know and documented fault with the product, the same has been verified by their own service centre AND confirmation sent in writing that the unit would be replaced.

Absolutely shocking and arrogant response from Samsung with complete negligence of their responsibility to their product and their customers, not to mention going back on their word.