Unprofessional

<p>My husband and I are in the process of buying a house. First Time home owners, after living with my parents for our entire marriage; how exciting, right?</p> <p>The bank couldnt help us with the additional attorney costs and only gave us 70%. After receiving the quote from the MLV Attorneys (7th November), I asked the Estate Secretary Ruth Viljoen if they could assist us with some sort of discount on the quote? (Quote given from her co-worker was R14 661)Explained our situation, etc.</p> <p>Her response was that if they did the Bank and Transfer for our bond they would be able to assist on discount, I insisted as we didnt have a choice; Standard Bank assigned their own attorneys, if we had a choice, we would've chosen them, but we had no choice. We scheduled an appoint on the 15th November (on my birthday) we took off from work and hopefully went to go see their Director Mr Daniel Malan, waited a hour as he was late for our appointment.</p> <p>In the brief meeting (3 minutes long) he said (without even looking at the quotation or file) they wont be able to assist, can't make other peoples problems theirs. We understood and went home.</p> <p>Today (18 November) the Estate Secretary Ruth Viljoen called me to explain that the quotation was incorrect, and there is an additional cost. The quote amount changed from R14661 to R19117 I was shocked and wanted an explaination. Before I could get into the discussion the secretary jumped down my throat not giving my a chance to speak.</p> <p> </p> <p><br />I am so disgusted. Be warned; dont use Malan Lourens and Viljoen Attorneys in Strand, ever!</p>