Death claim benefits not being pay out on time

I need you help against Alexander foxes and mkhuhlu knittex. My ancle passed on last of last year which its two yes nd 5 month nd they benefits have not been paid out thy are playing games with the kids.thy send documents to them saying tht the they should sign it and they did at first the statement they were fine nd thy send another statement again nw different frm the first one nd the money its deferent i wana know if this is how its done because my ancle s kids arw safaring nw but they father left them money the first born its in university now nd the want the fees we dont have it because Alexander foxes haven't paid them the lady who is in charge of this meter and she is not helping at all because if she was the payment should have been paid out yet fund administrator safira makhubela who is the boss on the department deceased kennth Vicente mhlongo employee of knittex your help will be highly appreciated thank you.