Samsung doen not help any customer

Good morning

I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me... Nicole on facebook advised me to go to sss centre in boksburg there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately... just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days

after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two now sitting at day two no feedback from himspoke to tami from your call centre told me there is no exchange loaded there was a quote...after complaining i spoke to thandi again who told me the exchange was grantedand she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?the service i'm receiving from samsung is horrible!

no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic

Maria ***