DISSAPOINTING

I've sent the below email twice as well as called 3x with no response - you've left me no option to get your attention but to write to Hellopeter:-

I thought I would just give you some feedback regarding your lodge.

We came back to your lodge in June this year as we really had a great time last year in June. Whilst we were the only 2 guests there on the first 2 nights – there were a few pointers I’d like to mention about our stay - I’m going to put it in bullet points:- · Making the reservation with Ingrid was perfect, very helpful and responsive – no problem!; · The room was perfect; · The lodge was in pristine condition; · Our game driver – December was very informative, knowledgeable and professional – explaining all the rules prior to our drives; · The food was delicious and enough of it 😊

Here comes the not so good stuff… · Whilst having breakfast/lunch/dinner we found that there were too many staff just hanging around and talking loudly in their language – I will add that I find that jabbering away in their language quite common at all restaurants and very annoying; · On the drives the game drivers would stop and advise sitings which is great, but then they talk in their language for - at one time 12minutes – and we are sitting there kind of looking at the other guests in the other vehicle like dummies; · We had a Boma evening on the Saturday night – nobody mentioned/advised about it – so some guests were in the restaurant area inside and then saw oh we have to go outside. We were served samoosas and meat***** as starter when there was a starter already at the braai area and more than enough food; · No Manager on site – and when it was raised – were advised manager hasn’t been on site for a while; · On our journey back to airport – your driver Vusi drove way too fast and overtaking 2 trucks and going into a single lane just missing oncoming traffic was quite an experience – we weren’t in any rush – we still had 4 hours to catch our flight;

Another guest was like a ‘secret-shopper’ meaning she has her own travel office and was ‘scouting’ your lodge to offer to her international clients – she made mention of a few of the above points which weren’t that much of a problem for us, but I think we as South Africans have become too complacent with customer service and just accept it, and it got me thinking – I think I need to make you aware – hence my email.

Trust my mail is received in good faith.