You are desperate for Sales but you can't service the clients. Unfair business practice in everything you do and that makes you incopentent. I don't know if it's because I am black.

Item: MiWayLife
Rating: 1
Author: Henryshongwe S

Miway life why are you so ****ed up. I mean I phoned u last month and you never cancelled my policy. And you never did, is it because I am black that's why you never ****en cancel my policy?

Last week Friday I phoned, I held on the line for 45 minutes before you answered, and the consultant that I spoke to told me that you have only 15 people in your department, why the. **** do you have 15 people while u such a big company?

Why you sent me the cancellation document if you knew that u still gonna debit my account?

You are so desperate , you are so ***********, YOU CAN'T GO TAKE FUNDS ON MY ACCOUNT WITHOUT MY AUTHORITY, ACCORDING YO FAIS ACT THAT IS AN UNFAIR BUSINESS PRACTICE.

I WILL SUBMIT THIS TO THE FAIS OMBUD TOMORROW MORNING.

If you ****en can't run the business please close this ****....

I doubt you even pay for the life claims and exactly why I cancelled you...

Please refund me all my money you took since last month and my bank charges...

I don't want to drive to your offices because I will definitely **** someone.

I give you until tomorrow at 10am to have all my money In my account.

Helpful (0)

Replies (4)

Henryshongwe S's updateReviewer Update

25 Sept 2018, 21:36

THIS IS WHAT YOU SENT TO ME. Dear HENRY YOUR IMPORTANT NUMBERS: ID Number: ********** 835 Policy Number: MWL ********** 76 Policy Cancellation Confirmation We are saddened by your decision to cancel your policy with MiWayLife as of ********** 1 At MiWayLife we believe that the protection of your loved ones through life insurance is one of the best investments you can make to ensure that the people you care most about are sheltered against potential future hardships. Should your current circumstances change, please give us a call on ***. We are available on weekdays from 8 am to 6 pm and Saturdays from 9 am to 1 pm. Yours Sincerely MiWayLife Team

Henryshongwe S's update25 Sept 2018, 21:36

Reviewer Update

Henryshongwe S's updateReviewer Update

25 Sept 2018, 21:37

Then why the **** did u debit me , please refund me my money

Henryshongwe S's update25 Sept 2018, 21:37

Reviewer Update

Then why the **** did u debit me , please refund me my money

MiWayLife's replyOfficial

26 Sept 2018, 09:28

Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this.

As discussed with our service agent, the matter is receiving our attention and feedback will be sent to you on email.

Kind Regards,

The MiWayLife Team

MiWayLife's reply26 Sept 2018, 09:28

Official

Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this.

As discussed with our service agent, the matter is receiving our attention and feedback will be sent to you on email.

Kind Regards,

The MiWayLife Team

MiWayLife's replyOfficial

26 Sept 2018, 16:18

Thank you for taking the time to talk to us.

As discussed with Motlatsi, the matter has been resolved and your refund has been processed.

Kind Regards,

The MiWayLife Team

MiWayLife's reply26 Sept 2018, 16:18

Official

Thank you for taking the time to talk to us.

As discussed with Motlatsi, the matter has been resolved and your refund has been processed.

Kind Regards,

The MiWayLife Team