CC
Cleonie C

1 reviews | Active since Oct 2013

03 Mar 2016, 11:11

Worst Customer Service from Management!!!

I Cancelled my Life Policy with Miway in June 2015, since it was cancelled my account was never debited, in December 2015 my account was debited, they said it was a system error and that i would be refunded, I still didn't get my refund, I was debited again in January 2016, I was told about a system error again, <br> <br> The Customer Service Manager Motlatsi Ngutshana always says i will call you back shortly, she has never spoken to me over the phone, they don't give damn about customers, <br> <br> They keep blaming the system, I am so fed up with Miway Life, they are taking me for a fool, what makes matters worse, you cannot call their call centre, they have to call you, <br> <br> I'm going to make sure that everyone knows that Miway Life is the worst, <br> <br> #MiwayLifeWillFall <br> <br> <br> <br>

0
Replies (1)
MiWayLife
MiWayLife's reply10 Mar 2016, 16:29
Official
Hello Cleo@01,

We need to unconditionally apologise for letting you down! An agent has been in touch to assist with your refund, and we thank you for giving us another chance to make things right.

Please be assured of our commitment to always deliver awesome service, and please let us know if you need help with anything else!

Kind regards,
The MiWay Team