Worst customer service

Wanted to cancel my life policy with Miway as it was not exactly what I needed. Took days to get through to someone to speak to. I told them I was cancelling and that they should not take debit order off 1st May. I also sent an (as yet unanswered) e mail confirming cancellation and date of cancellation. Not only did they take the debit order, they took it a day early because of the holiday. What a cheek! How does one claim in case of car accident or home *******? What if I had passed away and my family was trying to deal with my life policy? Absolutely terrible customer service. Am glad to be rid of Miway. Perhaps they need to change their name to Noway!!!!!