bC
beverley C

1 reviews | Active since Apr 2015

10 Feb 2016, 15:09

Why have you not called me back yet

Good Day<br> <br> I have been trying to cancel a life policy with Miway since Monday and I have to now resort to Hellp Peter so the Life Policy centre can get a wake up. The call centre people always tell me there's no person available to help cancel the Policy so they will leave a message to call me back ...... Ok cool I've been waiting for this call since Monday and the days are moving. I don't want the premium to be deducted as I have been trying to give notice since Monday. When will one of your agents call me ..... When I have the debit order reversed I'm sure which is exactly what I am going to do since you fail to be helpful in some way.<br> <br> Thank you<br> Beverley Clulee<br> *** <div><br></div><div><em>(Supplier name changed from MiWay to Miway Life by Hellopeter.com)</em></div>

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Replies (1)
MiWayLife
MiWayLife's reply12 Feb 2016, 16:47
Official
Hello beverley clulee,

We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! We have since spoken to you to assist you with your policy - we're sorry to hear you've since decided to cancel your policy with us.

Please don't hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team