JP
Jonathan P

1 reviews | Active since Jul 2013

06 Dec 2018, 14:28

Why do you keep calling me?

I do not answer calls from numbers I do not know, or calls I am not expecting.

If someone I don't know whats to phone me, they can email me, inform me why they want to phone, and what number they will be phoning from (that is if we cannot sort our business out in email entirely).

For a few months now I have relentlessly been getting called from a number ( ********** ), sometimes up to two or three times a day.

I eventually looked the phone number up to see who was the desperate to get hold of me, and I saw that it was MiWay.

Can I please ask what is so important that you need to try and phone relentlessly, over and over, and yet obviously not important enough that you would consider sending me an email (you do have my address) and let me know that you are trying to get hold of me, or better yet, why can't we do all our business over email. If it is that important, isn't a written and trackable document much better than a phone call (that you cannot even tell who answers)?

0
Replies (7)
MiWayLife
MiWayLife's reply06 Dec 2018, 14:38
Official
Oh no – this doesn’t sound right at all! We will be sure to have a look in to what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong.  Best regards,
The MiWay Team
JP
Jonathan P's update07 Dec 2018, 11:57
Reviewer Update
So, after asking you not to call... I get a phone call to talk about it.
MiWayLife
MiWayLife's reply07 Dec 2018, 12:01
Official
Thank you for bringing this to our attention. As discussed, we are investigating this matter and feedback will be provided telephonically.

Kind Regards, 
The MiWayLife Team 

 
JP
Jonathan P's update07 Dec 2018, 12:46
Reviewer Update
Please do not provide feedback telephonically. What part of "DO NOT PHONE" do you not understand?
MiWayLife
MiWayLife's reply12 Dec 2018, 09:21
Official
We’re so sorry for any inconvenience that has resulted because of this.

As requested, we have removed your details from our systems.

Kind Regards,
The MiWayLife Team
JP
Jonathan P's update13 Dec 2018, 12:42
Reviewer Update
I am still getting calls from **********
JP
Jonathan P's update16 Jan 2019, 10:01
Reviewer Update
So to follow up... It has been a month, and I am still getting called from + ********** 5000 Nothing has changed.