What a disappointing pathetic service, please learn from Myway life insurance great customer service

I cancelled my life cover with Mywaylife after they failed to disclose the extra R50 they charged after debiting the agreed monthly amount for my life cover, till to this day they still try to debit every month. I sent an email a few months ago requesting to stop the debit and SMSes of unsuccessful debit order. I called more times than I can remember and spoke to a few *********** agents. Some even promised to call me back after leaving a message on their message box but failed to return my calls. Every time Mywaylife try to debit the bank charges for the insufficient funds and every month I try to rectify that. Till to this day, one one has explained what the extra R50 charged to my life cover was for? Which is the same reason I cancelled, because how can I trust a company that promised to debit a certain amount but debit another amount which was not explained to me. Clearly that company is not to be trusted. I had insured my car with Myway and I never struggled with the nonsense I am struggling with. Moreover, the R50 was debited a few times after I had cancelled to which I want all those R50's charged refunded. I am not sure whether or not Myway insurance got the same training with the life cover people but the life cover is utterly useless. I was extremely happy with the insurance and I am utterly disappointed and disgusted with the pathetic service I have received thus far. I will NEVER, EVER get my life cover from you. I firstly complained privately on an email to request the cancellations to be done properly but failed to do that. Secondly I called numerous times but still I was being ignored. I am not sure if working from home made you lazier but again I am going to compare the excellent service I received from the Miway insurance VS the life cover. How will you cover me when you're failing to sort out this simple issue of cancellation? Why was the extra charge not explained to me and lastly, why was I being debited even after I had cancelled and till today trying to be debited. I regret the day I signed up with Myway life cover. Please sort out issue and stop trying to debit me.