Very poor and appauling service from MiwayLife

My way agents called me in March before the lockdown and I took cover from them. During inspection of policy documents all people supposed to be covered were not included and there were misrepresentation as they added My uncle's as my siblings and cousins as siblings. I wrote to customer care to correct everything and they still send me incorrect addendums. I decided to cancel the policy within the cooling off period. My policy was cancelled via email on 4th April 2020 and was only acknowledged and processed on 10th, when they knew that my debit order was due on the 15th. The policy start date was scheduled for 1May 2020. Now they did this deliberately knowing that banks would not be able to do reversals during the lockdown. I emailed them on 16th May for my refund as per the cooling off period clause and got no response till I called on 20th. They told me my refund would be processed and will receive my refund by the 29th after 7 working days excluding weekends and public holidays. When I did not receive my refund of R463.20, I called to enquire what the delay was and was told that my request for refund was only processed on the 22nd , however the agent said I should have received it with 5 days. She told methat she will enquire from her colleague and phone me back. Today is the 2nd May I have still not received my refund or a call from mywaylife. I am so disappointed and infuriated by the thinking they can treat clients and potential clients like this. Pressurize you to take a cover which you said you dont need then still mess up the process and can't stick to their own company legislation. To think I wanted to change my car insurance to this pathetic company? I will contact ombudsmen and my lawyers by the 4th of May. Mywaylife will not only repay my contribution but pay my lawyer aswell. We are tired of being taken advantage by these telemarketing company's. Next time I need cover I will do it with my bank as they value their clients.