Very Offended

I was called today by a consulted to be offered Life Insurance from your company at 08:36am.

I immediately told the lady that I have already been declined life insurance previously.

She asked if it was for past illnesses or for current. I said both.

She FIRSTLY did not listen and just said 'o you said for past?'

I had to repeat myself, and embarrassingly had to say both again.

She then said 'ok bye.'

This brings me to my SECOND point.

This short experience I had now with MiwayLife made me feel that you only care about sales, NOT about client's needs and emotions, This lack empathy started my day completely on a bad note. As number one on HP I do not understand how with this service you have reached this trust indext.

I work at an insurance company myself and I have a very high standard for great service. I find this completely unacceptable and I strongly recommend that your staff is adequately trained in empathy and listening skills. Especially when it comes to dealing with such a touchy subject as health, and terminally ill people.

Please delete my details off your systems immediately.