Very bad service

We filed a claim in September last year, but we haven't received any updates on it until now. Despite reaching out to them through calls and emails numerous times, they have never bothered to respond or provide any updates. The person who is assisting with the claim keeps asking for the same documents every time we call. Although we have sent them the required documents several times, they confirmed receiving them only after the sixth time. Now, they are asking for an affidavit to prove that we are the beneficiary. Their service is very poor, and we are even considering canceling our insurance policy."