GL
Gregory L
1 reviews | Active since Jul 2021
20 Jul 2021, 14:44
Urgent Claim submission assistance
Made a submission for Funeral Policy on the 13th July 2021. Speaking to a consultant, Emailed documentation whilst on the line and NO response since! No feedback on submitted documentation, being transferred telephonically and staying on the line for 30min plus with no assistance at all. The service makes our GRIEVING EVEN harder ? Please assist urgently!
Helpful (0)
Replies (5)0
Replies (5)
MiWayLife's replyOfficial
20 Jul 2021, 15:07Good day Gregory
We’re so sorry to hear this and we can assure you that this is not the MiWayLife way. Our claims team will be in touch to clarify the issue.
Kind regards
MiWayLife team
We’re so sorry to hear this and we can assure you that this is not the MiWayLife way. Our claims team will be in touch to clarify the issue.
Kind regards
MiWayLife team
MiWayLife's reply20 Jul 2021, 15:07
Official
Good day Gregory
We’re so sorry to hear this and we can assure you that this is not the MiWayLife way. Our claims team will be in touch to clarify the issue.
Kind regards
MiWayLife team
We’re so sorry to hear this and we can assure you that this is not the MiWayLife way. Our claims team will be in touch to clarify the issue.
Kind regards
MiWayLife team
GL
Gregory L's updateReviewer Update
20 Jul 2021, 15:14We appreciate the feedback could you advise as to when we could expect your claims to be "in touch" as we have been waiting since the 13th July 2021 and have incurred additional costs due to the MiWayLife lack of service.
GL
Gregory L's update20 Jul 2021, 15:14
Reviewer Update
We appreciate the feedback could you advise as to when we could expect your claims to be "in touch" as we have been waiting since the 13th July 2021 and have incurred additional costs due to the MiWayLife lack of service.
MiWayLife's replyOfficial
20 Jul 2021, 16:11Hi Gregory
They will call you shortly.
Kind regards
MiWayLife team
They will call you shortly.
Kind regards
MiWayLife team
MiWayLife's reply20 Jul 2021, 16:11
Official
Hi Gregory
They will call you shortly.
Kind regards
MiWayLife team
They will call you shortly.
Kind regards
MiWayLife team
GL
Gregory L's updateReviewer Update
20 Jul 2021, 16:37Thank You Veronica and team for the prompt response and your assistance in making sure that our claim is resolved. We appreciate you going the extra mile.
Thank You Very Much...
Thank You Very Much...
GL
Gregory L's update20 Jul 2021, 16:37
Reviewer Update
Thank You Veronica and team for the prompt response and your assistance in making sure that our claim is resolved. We appreciate you going the extra mile.
Thank You Very Much...
Thank You Very Much...
MiWayLife's replyOfficial
21 Jul 2021, 10:48Good day Gregory
Thanks for the feedback. We're glad to hear you had such an awesome experience from Veronica .Thanks for sharing.
Best regards
MiWayLife team
Thanks for the feedback. We're glad to hear you had such an awesome experience from Veronica .Thanks for sharing.
Best regards
MiWayLife team
MiWayLife's reply21 Jul 2021, 10:48
Official
Good day Gregory
Thanks for the feedback. We're glad to hear you had such an awesome experience from Veronica .Thanks for sharing.
Best regards
MiWayLife team
Thanks for the feedback. We're glad to hear you had such an awesome experience from Veronica .Thanks for sharing.
Best regards
MiWayLife team