Unsatified, Dissappointed and Depressed

My Dad passed away and I put a claim from the mentioned company. 1st I call on Thursday 3 to put a claim, the lady told me that I do not need to fill in the form that is put on their MiwayLife website she will put it. The on Friday i got an email that i have to put email that complete form. The form not that complecated to fill but I called to find out if I understand the form correctly. I wanted help with the form,

Unfortunately a guy who was helping me with the form does not undestand it and secondly he was playing music in the background he couldn't even understand what i am saying to him.

i have never experience such disrepect at the same time i am trying to organise everything for my Dad to be buried with dignity

Currenlty i am very depressed I will use other policies to bury my father and I really needed help why mara other people are so inconsiderate. I called them to tell Nosipho Ngwenya which is the consultant who send me the form to call me.

I called @9:00 am and @13:00pm untill 14:30pm i am still waiting for Nosipho to call me I even doubt that they told her but i also sent her and email still did not get any call from Nosipho

Really guy why Miway is doing this to me