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rhandzeka L

1 reviews | Active since Jun 2015

07 May 2019, 17:20

Treating Customers unfairly

I received a call from a miway consultant offering me a life cover policy, after she gave me all the information concerning the product, I agreed to taking the policy. During the call, all relevant questions including health and lifestyle questions were asked, I did answer all of them, even disclosed that I was diagnosed with Rheumatoid arthritis, at this point of the call,the consultant informed me that she was calling their underwriter to verify the condition that I had just disclosed, indeed the underwriter did ask me again about the condition, which I did again comfirm that i was diagnosed with it. The underwriter didn't say much, but the call went on after that with only me and the consultant who confirmed to me that I did quality for cover even took my banking details, I agreed to a deduction date and the premium. She told me a policy schedule would be sent to me in a few days time, indeed after two days or so I received it via email. A week later I received a call from a different consultant who said unfortunately they will no longer be offering me the life cover that I had agreed to take because I had disclosed that I had Rheumatoid arthritis, I couldn't and still don't understand why is it that I was told that my application was successful in the first place. It feels like I was misled and given false hope. I am so disappointed by the lack of professionalism and bad service that I received from this company.

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Replies (1)
MiWayLife
MiWayLife's reply09 May 2019, 14:38
Official
Good day Rhandzeka
We are truly sorry about the inconvenience we have caused you. We can assure you that this has received our attention and we are dealing with it accordingly. We believe that you have been contacted by one of our medical underwriters and that the matter is resolved.
Should you require further assistance, please do not hesitate to get in touch with us.