JP
Jade Pridgeon-Nel
1 reviews | Active since Jul 2022
23 Aug 2023, 08:15
Terrible service
Absolutely shocking experience. Waited 8 months for a funeral policy to pay out and 9 months later still waiting for the life insurance to pay out. Apparently they only meet once a week to decide if they paying or not then phone for more information only to be presented the following week to the board. Ongoing issues and pathetic service. Rather use Discovery who paid out timeously.
Helpful (0)
Replies (6)0
Replies (6)
MiWayLife's replyOfficial
23 Aug 2023, 08:46Good day Jade
Thanks for taking the time to write to us. We're sorry that your claim pay out took longer than expected. May you kindly send us the details of the policy in question so we can check what happened.
Kind regards
MiWaylife team
Thanks for taking the time to write to us. We're sorry that your claim pay out took longer than expected. May you kindly send us the details of the policy in question so we can check what happened.
Kind regards
MiWaylife team
MiWayLife's reply23 Aug 2023, 08:46
Official
Good day Jade
Thanks for taking the time to write to us. We're sorry that your claim pay out took longer than expected. May you kindly send us the details of the policy in question so we can check what happened.
Kind regards
MiWaylife team
Thanks for taking the time to write to us. We're sorry that your claim pay out took longer than expected. May you kindly send us the details of the policy in question so we can check what happened.
Kind regards
MiWaylife team
JP
Jade Pridgeon-Nel's updateReviewer Update
23 Aug 2023, 08:56MWL***
JP
Jade Pridgeon-Nel's update23 Aug 2023, 08:56
Reviewer Update
MWL***
MiWayLife's replyOfficial
23 Aug 2023, 09:41Hi Jade
Thanks, we will look into this and provide feedback soonest.
Kind regards
MiWayLife team
Thanks, we will look into this and provide feedback soonest.
Kind regards
MiWayLife team
MiWayLife's reply23 Aug 2023, 09:41
Official
Hi Jade
Thanks, we will look into this and provide feedback soonest.
Kind regards
MiWayLife team
Thanks, we will look into this and provide feedback soonest.
Kind regards
MiWayLife team
MiWayLife's replyOfficial
23 Aug 2023, 14:04Hello Jade
Kindly note that our claims team has communicated with the beneficiary regarding the status of the claim.
Should you need further assistance please contact us on ***or you can send us an email at ***
Kind regards
MiWayLife team
Kindly note that our claims team has communicated with the beneficiary regarding the status of the claim.
Should you need further assistance please contact us on ***or you can send us an email at ***
Kind regards
MiWayLife team
MiWayLife's reply23 Aug 2023, 14:04
Official
Hello Jade
Kindly note that our claims team has communicated with the beneficiary regarding the status of the claim.
Should you need further assistance please contact us on ***or you can send us an email at ***
Kind regards
MiWayLife team
Kindly note that our claims team has communicated with the beneficiary regarding the status of the claim.
Should you need further assistance please contact us on ***or you can send us an email at ***
Kind regards
MiWayLife team
JP
Jade Pridgeon-Nel's updateReviewer Update
23 Aug 2023, 14:11You are completely correct, the communication was that we will get a further update a week later once again. How many weeks do you want to make a decision ??
JP
Jade Pridgeon-Nel's update23 Aug 2023, 14:11
Reviewer Update
You are completely correct, the communication was that we will get a further update a week later once again. How many weeks do you want to make a decision ??
MiWayLife's replyOfficial
23 Aug 2023, 14:41Good day Jade
Please note that our aim is to finalise claims within a reasonable time, the turn-around time for claims finalization are largely affected by the time that it takes to obtain all relevant claim documents. Claim investigations may also prompt requirements for additional documents.
In many cases, these documents are provided by third parties who also have their own processes around POPIA (Protection of Personal Information Act) and PAIA (Promotion of Access to Information Act). However, we endeavour to keep you updated of every step of the process.
Kind regards
MiWayLife team
Please note that our aim is to finalise claims within a reasonable time, the turn-around time for claims finalization are largely affected by the time that it takes to obtain all relevant claim documents. Claim investigations may also prompt requirements for additional documents.
In many cases, these documents are provided by third parties who also have their own processes around POPIA (Protection of Personal Information Act) and PAIA (Promotion of Access to Information Act). However, we endeavour to keep you updated of every step of the process.
Kind regards
MiWayLife team
MiWayLife's reply23 Aug 2023, 14:41
Official
Good day Jade
Please note that our aim is to finalise claims within a reasonable time, the turn-around time for claims finalization are largely affected by the time that it takes to obtain all relevant claim documents. Claim investigations may also prompt requirements for additional documents.
In many cases, these documents are provided by third parties who also have their own processes around POPIA (Protection of Personal Information Act) and PAIA (Promotion of Access to Information Act). However, we endeavour to keep you updated of every step of the process.
Kind regards
MiWayLife team
Please note that our aim is to finalise claims within a reasonable time, the turn-around time for claims finalization are largely affected by the time that it takes to obtain all relevant claim documents. Claim investigations may also prompt requirements for additional documents.
In many cases, these documents are provided by third parties who also have their own processes around POPIA (Protection of Personal Information Act) and PAIA (Promotion of Access to Information Act). However, we endeavour to keep you updated of every step of the process.
Kind regards
MiWayLife team