MS
Marietha S

1 reviews | Active since Jun 2016

29 Jun 2016, 06:59

Takes your money

<p>I wanted to switch my insurance company to MiWay and wanted to add life cover as well. I was really impressed with the quick service they gave me over the phone (what a fool I was). The MiWay representative told me that they will contact me back to confirm everything and will then send me my new Life policy. After 3 weeks of waiting for the call, I phoned a cancelled the policy. Today they decucted their debit order, (<strong>Unauthorized</strong>) which I immediately reversed at my bank. I now have tried to contact MiWay twice but both calls have not been answered and I was waiting more than 25min on each call. </p>

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Replies (1)
MiWayLife
MiWayLife's reply30 Jun 2016, 10:58
Official

Hi Marietha,

We’re so sorry for not getting things right the first time around and for the hassles you experienced trying to get it sorted out! We have been trying to get in touch to confirm that your policy and debit order has been cancelled, but we’re unfortunately not able to reach you. Please give us a shout if you need help with anything else!

Kind regards,

The MiWayLife Team