Stinking service from Miway insurance. BAD BAD BAD!

I had a funeral cover with Miway in which I have covered my brother who passed away last January. I have sent all the required documentation to Miway do that they can give me a payout because I am in so much debt because they are refusing to pay me. Their service is bad as they don't have the best interests of the customers at heart!! I am still waiting for the pay out because I had to borrow money to bury my brother.