Sloppy service, sloppy fulfilment, deaf ears

I called to cancel the life policy on the 30th of March at 9:35am. The agent told me it's done, I will receive the confirmation letter via email. I kept checking and eventually called last week to follow up. Then I was told someone from retentions was going to call me. I was very clear that I didn't not want the debited order to run again. At no point did I indicates that I had changed my mind. I wanted to know where was the cancellation letter. Had my bank allowed a stop order, I would have put it in place. Someone is still calling. The confirmation of the cancellation is still on it's way. Now, listen to me carefully,: I do not want the life policy anymore and my reasons were quite clear. There is nothing you can do to change my mind so don't even bother. Dont call me, just send my cancellation letter. Secondly, I will continue to dispute the debited order because there is no authorization to keep debiting my account. I suggest you go and listen to those recorded calls. And finally, lose my number, I never want to hear from Miway for anything, ever. Sort this out.