BS
Bianca S
1 reviews | Active since Mar 2026
04 Mar 2026, 06:21
Service is disappointing
Poor service, no response, extremely disappointing customer support. Never again
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Replies (2)BS
Bianca S's updateReviewer Update
04 Mar 2026, 06:25i am extremely disappointed with the level of service I have received. I requested the cancellation of my life cover policy due to being retrenched and can no longer afford the premiums. Despite sending multiple emails, I have received no response, acknowledgement, or assistance.
It is unacceptable for a financial services provider to ignore clients, especially when the matter relates to policy cancellations and ongoing premium deductions. The lack of communication and urgency shows a serious disregard for customer care and professionalism.
I expected transparency, prompt communication, and support during a difficult time, but unfortunately, that has not been my experience. I hope this review encourages the company to improve its responsiveness and customer service standards.
It is unacceptable for a financial services provider to ignore clients, especially when the matter relates to policy cancellations and ongoing premium deductions. The lack of communication and urgency shows a serious disregard for customer care and professionalism.
I expected transparency, prompt communication, and support during a difficult time, but unfortunately, that has not been my experience. I hope this review encourages the company to improve its responsiveness and customer service standards.
BS
Bianca S's update04 Mar 2026, 06:25
Reviewer Update
i am extremely disappointed with the level of service I have received. I requested the cancellation of my life cover policy due to being retrenched and can no longer afford the premiums. Despite sending multiple emails, I have received no response, acknowledgement, or assistance.
It is unacceptable for a financial services provider to ignore clients, especially when the matter relates to policy cancellations and ongoing premium deductions. The lack of communication and urgency shows a serious disregard for customer care and professionalism.
I expected transparency, prompt communication, and support during a difficult time, but unfortunately, that has not been my experience. I hope this review encourages the company to improve its responsiveness and customer service standards.
It is unacceptable for a financial services provider to ignore clients, especially when the matter relates to policy cancellations and ongoing premium deductions. The lack of communication and urgency shows a serious disregard for customer care and professionalism.
I expected transparency, prompt communication, and support during a difficult time, but unfortunately, that has not been my experience. I hope this review encourages the company to improve its responsiveness and customer service standards.
MiWayLife's replyOfficial
04 Mar 2026, 08:10Good day Bianca,
We apologize that our service didn't satisfy your expectations. We would like to learn more and make things right. Our customers' happiness is always our highest priority. Our team will contact you to get a resolution on this matter.
Kind regards
MiWayLife Team.
We apologize that our service didn't satisfy your expectations. We would like to learn more and make things right. Our customers' happiness is always our highest priority. Our team will contact you to get a resolution on this matter.
Kind regards
MiWayLife Team.
MiWayLife's reply04 Mar 2026, 08:10
Official
Good day Bianca,
We apologize that our service didn't satisfy your expectations. We would like to learn more and make things right. Our customers' happiness is always our highest priority. Our team will contact you to get a resolution on this matter.
Kind regards
MiWayLife Team.
We apologize that our service didn't satisfy your expectations. We would like to learn more and make things right. Our customers' happiness is always our highest priority. Our team will contact you to get a resolution on this matter.
Kind regards
MiWayLife Team.