Repeated premium changes with no explanation

I have been a loyal customer of MiWay car insurance for over eight years, and I have always appreciated the service provided. However, I am extremely disappointed with the service I have received from MiLife cover recently.

On January 10th, I contacted your team for a quote, and I was provided with an initial quote of R314. Unfortunately, the consultant failed to follow up and finalize the insurance as promised.

I reached out again on February 11th, and I was informed that a new quote was required. This time, I was quoted approximately R500, which eventually totaled over R600 after additional adjustments. I was then sent a text to authenticate the Debi check mandate after we had finalised everything.

To my surprise, on Friday, February 14th, I received another revised quotation of over R1000, despite no new additions to the policy. There was no clarification provided on the repeated premium changes. To further exacerbate the situation, the consultant who contacted the policyholder disclosed sensitive personal information regarding my salary. She has since apologised claiming that it was not clear that the salary indicated was that of a payer and not the policy holder.

However given these discrepancies and the lack of professionalism displayed throughout this process, I requested the cancellation of the policy. It is extremely disheartening to experience such inconsistency and lack of communication, especially as a long-term customer.