lT
liziwe T

1 reviews | Active since Feb 2011

20 Aug 2018, 13:52

Refund me for misrepresenting yourselves and debiting sooner than you advised. It is otherwise undue enrichment.

MiWay's sales consultant advised that my account would be debited on 1 September 2018, how ever this debit was effected on 1 August 2018. I would but for the pillar to post treatment have believed this premature debiting an error, however I'm inclined to think it was deliberate and there exists here misrepresentation. I have on several occasions made calls as well as written emails requesting a refund, to this day I have received no joy. No one has contacted me regarding this matter. As such I have terminated this Life policy as I cannot for the life of me trust this insurer. I however want my money back, I shouldn't have been debited a month sooner than agreed. Contract no: MWL ********** 80

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Replies (2)
MiWayLife
MiWayLife's reply20 Aug 2018, 16:59
Official

Thank you for taking the time to write to us. We are truly sorry to hear of your experience and we can assure you that is not the MiWayLife way.

We have assigned your note to our client services team and they will be in touch to discuss your concerns.

Kind Regards,

The MiWayLife Team

MiWayLife
MiWayLife's reply23 Aug 2018, 11:35
Official

Thank you for bringing this to our attention and note that we appreciate your feedback.

As discussed with Kagiso, the matter is receiving our attention and feedback will be sent to you on email.

For any further assistance please don't hesitate to contact us on ***.

Kind Regards,

The MiWayLife Team