Really dissapointed

Bad service and I won't recommend anyone to Miway lIfe. Today I had to ask the claims department again to contact me regarding my claim. Only to be informed that the finance department had an system error releasing the funds. To my understanding as soon as a department face issues like that you immediately let the other departments know that this will delay the payout and inform the client immediately but no, now they wait for the client to contact them. What happened to excellent customer service? not giving a damn.