Poor Service Delivery

I have telephonically signed up with Life & Funeral cover with MiWay, on Friday the 23rd of July 2021. On Monday the 26th of July 2021, I have received the contract and noticed two factors which I was not happy about. The lady said that I will be covered for R2,5 million and on the contract I am only covered for R900 thousand. However the monthly deduction amount is the same. False advertising. I have send an e-mail on Monday the 26th of July 2021, where I receive an automatic rely with a reference number and that it will take MiWay 48 hours to respond to my mail. On Wednesday the 28th of July 2021, I have sent another e-mail. On Thursday the 29th of July 2021, I have contacted the customer care number and I had to hold for 18 minutes before an operator answered the phone. She was unable to transfer me and assist me. She said that she will get Tristen to contact me. Well I am still waiting for this person to contact me. MiWay is quick to sign you up, but the after care service is poor.