FM
Fadzai M
1 reviews | Active since May 2021
06 Feb 2024, 10:04
Poor response rate, great telecommunication skills
Telephone service from Madimetja Kekana was excellent however MiWay Life took over two weeks to respond to my email.
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MiWayLife's replyOfficial
06 Feb 2024, 10:40Good day Fadzai
Thank you for taking the time to write to us. We are truly sorry to hear of your experience and we can assure you that is not the MiWayLife way. We appreciate your feedback and we assure you that we take it very seriously.
We would like to investigate what took us this long to provide service to you, kindly advice, which channel did you use to communicate with us, we want to understand where we have gone wrong and how we can better our service to our customers and make sure it doesn't happen again.
Kind regards
MiWayLife team
Thank you for taking the time to write to us. We are truly sorry to hear of your experience and we can assure you that is not the MiWayLife way. We appreciate your feedback and we assure you that we take it very seriously.
We would like to investigate what took us this long to provide service to you, kindly advice, which channel did you use to communicate with us, we want to understand where we have gone wrong and how we can better our service to our customers and make sure it doesn't happen again.
Kind regards
MiWayLife team
MiWayLife's reply06 Feb 2024, 10:40
Official
Good day Fadzai
Thank you for taking the time to write to us. We are truly sorry to hear of your experience and we can assure you that is not the MiWayLife way. We appreciate your feedback and we assure you that we take it very seriously.
We would like to investigate what took us this long to provide service to you, kindly advice, which channel did you use to communicate with us, we want to understand where we have gone wrong and how we can better our service to our customers and make sure it doesn't happen again.
Kind regards
MiWayLife team
Thank you for taking the time to write to us. We are truly sorry to hear of your experience and we can assure you that is not the MiWayLife way. We appreciate your feedback and we assure you that we take it very seriously.
We would like to investigate what took us this long to provide service to you, kindly advice, which channel did you use to communicate with us, we want to understand where we have gone wrong and how we can better our service to our customers and make sure it doesn't happen again.
Kind regards
MiWayLife team