Pending Refund - Month 4

So last week Thursday i was told that my refund was going to reflect in my account within 4 days, its a week later and its still not reflecting, so they saying its a problem with their IT department, since when does the IT department authorise payments like ***!!!!<br> <br> These people deduct money from people's accounts without their permission, and cannot refund it, this is considered *****ing!!!!!!<br>