LM
Luxolo M
1 reviews | Active since Nov 2012
01 Dec 2020, 13:56
Pathetic service
Towards end of October 2020 I requested a quote for the Life Cover with Myway Life. A consultant called me back and the application for the quote was done telephonically, during the process my banking details were captured. The quote was sent to me of which I wasn't happy with it, I then sent them an email requesting cancelation of the quote. On the 25th November 2020 they debited my account. I emailed them to request cancelation again which they eventually did but they are refusing to refund the premium that they debited without my consent
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Replies (5)0
Replies (5)
MiWayLife's replyOfficial
01 Dec 2020, 14:30Good day Luxolo
Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this. We have assigned your note to our client services team and they will be in touch to discuss your concerns.
Best regards
MiWayLife team
Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this. We have assigned your note to our client services team and they will be in touch to discuss your concerns.
Best regards
MiWayLife team
MiWayLife's reply01 Dec 2020, 14:30
Official
Good day Luxolo
Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this. We have assigned your note to our client services team and they will be in touch to discuss your concerns.
Best regards
MiWayLife team
Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this. We have assigned your note to our client services team and they will be in touch to discuss your concerns.
Best regards
MiWayLife team
LM
Luxolo M's updateReviewer Update
04 Dec 2020, 15:08To date my complaint hasn't been resolved. Siziwe September promised me that I will get my refund today and she'll contact me and she didn't
LM
Luxolo M's update04 Dec 2020, 15:08
Reviewer Update
To date my complaint hasn't been resolved. Siziwe September promised me that I will get my refund today and she'll contact me and she didn't
MiWayLife's replyOfficial
04 Dec 2020, 16:26Good day Luxolo
We are sorry for any delays you experienced. We will be in touch soon.
Best regards
MiWayLife team
We are sorry for any delays you experienced. We will be in touch soon.
Best regards
MiWayLife team
MiWayLife's reply04 Dec 2020, 16:26
Official
Good day Luxolo
We are sorry for any delays you experienced. We will be in touch soon.
Best regards
MiWayLife team
We are sorry for any delays you experienced. We will be in touch soon.
Best regards
MiWayLife team
MiWayLife's replyOfficial
05 Dec 2020, 09:35Good day Luxolo
Please note that i have tried to contact you , however we couldn’t reach you. Please let us know what time is best to call you ?
Best regards
MiWayLife team
Please note that i have tried to contact you , however we couldn’t reach you. Please let us know what time is best to call you ?
Best regards
MiWayLife team
MiWayLife's reply05 Dec 2020, 09:35
Official
Good day Luxolo
Please note that i have tried to contact you , however we couldn’t reach you. Please let us know what time is best to call you ?
Best regards
MiWayLife team
Please note that i have tried to contact you , however we couldn’t reach you. Please let us know what time is best to call you ?
Best regards
MiWayLife team
MiWayLife's replyOfficial
14 Jan 2021, 11:39Good day Luxolo
Thank you for taking our call allowing us the opportunity to resolve your query.
Kind regards
MiWayLife team
Thank you for taking our call allowing us the opportunity to resolve your query.
Kind regards
MiWayLife team
MiWayLife's reply14 Jan 2021, 11:39
Official
Good day Luxolo
Thank you for taking our call allowing us the opportunity to resolve your query.
Kind regards
MiWayLife team
Thank you for taking our call allowing us the opportunity to resolve your query.
Kind regards
MiWayLife team